OUR GUARANTEE TO YOU

At Acrylix & Co we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are for any reason not satisfied.

SHIPPING & DELIVERY

We use FastWay, Sendle, Couriers Please or Australia Post as our courier services. DHL/Aus Post for international orders. Upon receiving your item, please peel any tape off carefully and cut the bubble wrap open. (It may not look pretty, however it is the safest way to transport them). Tracking details are sent to your email address as soon as your order has left us. No PO box or locker addresses are accepted. 

DAMAGED DURING DELIVERY

If your order was recieved somehow damaged by the courier, please contact us immediaelty with photo proof of the damaged product. We do our best to ensure all orders are safely secured and wrapped to avoid any damage during transit. Please do not throw away the packaging just in case we might ask for it to be sent back to us.

NO ORDER CONFIRMATION EMAIL RECIEVED

Please firstly check your junk email folder as we have been told the emails often end up in there! If you still cannot locate your order confirmation email, email us any questions you may have.

WALL ART HANGING INSTRUCTIONS

For all products requiring wall hanging, you will recieve wall hanging instructions. For all wall art products we recomend using 3m velcro strips. This can be purchased at your local bunnings.